Optima Health Care LLC (“we”, “us”, “our”) is a licensed healthcare clinic operating in Dubai, UAE. This Privacy Policy explains how we collect, use, store and protect your personal information when you visit our website or book a consultation with us.
1. Information We Collect
When you submit a consultation booking request, we collect:
- Full name
- Mobile / WhatsApp number
- Email address
- Preferred treatment area
- Preferred date and time
- Any additional notes or concerns you choose to share
- How you heard about us
We do not collect payment card details, passport numbers, or any sensitive health records through this website. Detailed medical information is only collected in-clinic with your consent.
2. How We Use Your Information
We use the information you provide solely to:
- Confirm and schedule your consultation appointment
- Contact you via phone, WhatsApp or email to confirm availability
- Send appointment reminders if you opt in
- Improve our services based on how patients find and book with us
We will never use your information for unsolicited marketing without your explicit consent.
3. How We Share Your Information
We do not sell, rent or trade your personal information to any third party.
Your booking data is processed by the following trusted service providers solely for the purpose of delivering your booking request to us:
- Netlify Inc. — our website host, which receives and stores form submissions. Netlify is GDPR-compliant. See netlify.com/privacy.
- WhatsApp (Meta Platforms) — we may send you a WhatsApp message to confirm your appointment. This is governed by WhatsApp’s own privacy policy.
We may disclose your information if required to do so by UAE law or a competent authority.
4. Data Retention
Booking enquiry data is retained for a maximum of 12 months from the date of submission, after which it is permanently deleted from our systems. If you become a patient of the clinic, your records are governed by our separate patient data retention policy, which complies with Dubai Health Authority (DHA) requirements.
5. Your Rights
You have the right to:
- Request a copy of the personal information we hold about you
- Request correction of any inaccurate information
- Request deletion of your data, subject to any legal obligations we have to retain it
- Withdraw consent at any time by contacting us directly
To exercise any of these rights, please contact us at Optimahealthcareuae@gmail.com.
6. Cookies
This website uses minimal, essential cookies only. We do not use advertising trackers, third-party analytics cookies, or any cookies that follow you across other websites. No cookie consent banner is required as only strictly necessary cookies are used.
7. Security
This website is served over HTTPS (encrypted connection) at all times. Form submissions are transmitted securely to Netlify’s infrastructure. We take reasonable technical and organisational measures to protect your data from unauthorised access, loss or misuse.
8. Children’s Privacy
This website is not directed at children under the age of 18. We do not knowingly collect personal information from minors. If a parent or guardian believes their child has submitted information through our website, please contact us and we will delete it promptly.
9. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated date. Continued use of the website after changes constitutes acceptance of the revised policy.
10. Contact Us
If you have any questions about this Privacy Policy or how we handle your data, please contact us:
- Email: Optimahealthcareuae@gmail.com
- Phone: +971 55 992 0369
- Address: 1st Floor, Junction Mall, Dubai Investment Park, Dubai, UAE